After-sales-policy
Averong provides assistance for customers who experience product or order-related issues after purchase.
Reporting an Issue
If your order arrives:
- Damaged
- Incorrect
- Incomplete
- Defective
Please contact:
Provide:
- Order number
- Product details
- Explanation of the issue
- Images if needed
Return Assistance
Eligible return requests can be submitted within:
14 days after receiving the order
Our team will review your request and provide further instructions.
Customer Support
Customers are encouraged to contact Averong directly so we can review concerns and provide appropriate assistance.
This policy does not limit any rights available under applicable consumer protection laws or payment-provider procedures.
Email: