Privacy Policy

Averong Privacy Policy

1. Policy Overview

Averong (referred to as “we”, “us” or “our”) operates the online shopping platform averong.com. We attach great importance to the protection of user personal privacy and personal data security. This privacy policy clearly elaborates our standards and practices for collecting, utilizing and safeguarding users’ personal information during your access and use of our platform services.

2. Categories of Collected Information

We only collect user information that is essential to support normal platform operation and service provision. The collected data mainly falls into the following categories:
  • Account and Order Information: Personal details submitted by users during account registration and order placement, including full name, contact phone number, delivery address and email address, which are used for order execution and account management.
  • Platform Usage Data: Anonymous technical data automatically collected during user browsing, including device parameters, browser type, IP address and website operation tracks, aiming to optimize platform operating performance and upgrade user shopping experience.
  • Communication Records: Relevant content and record information generated when you consult and communicate with our customer team via the official email service@averong.com, for the purpose of after-sales processing and problem resolution.

3. Purposes of Data Utilization

All collected user information is exclusively used for legitimate and specified service purposes, which include:
  • Service Execution: Completing order confirmation, product delivery, return and refund processing, and pushing necessary service and order notification messages to users.
  • Platform Optimization: Analyzing user usage habits to optimize website functions, adjust product recommendation logic and improve overall service quality.
  • Security and Compliance: Preventing fraudulent transactions and abnormal account behaviors, and ensuring all platform operations comply with relevant legal and regulatory requirements.

4. Personal Data Security Protection

We adopt multi-dimensional technical and management measures to fully protect users’ personal information. The platform applies professional data encryption technology for information storage and transmission. Meanwhile, we implement strict internal data access authority control and sign confidential cooperation agreements with all authorized third-party service providers to avoid unauthorized access, leakage or abuse of user data.

5. Information Sharing Rules

We firmly abide by the principle of not selling any user personal information to third parties. User data will only be shared under the following limited circumstances: with your explicit authorization and consent, in response to mandatory legal requirements and official regulatory orders, or during corporate restructuring, merger, acquisition or asset transfer. All shared information will be protected by strict confidentiality constraints.

6. User Personal Data Rights

You enjoy legitimate rights to check, revise and apply for the deletion of your personal information stored on our platform, and have the right to withdraw your previous consent for data processing at any time. To exercise the above personal rights, please submit your application via our official customer service email: service@averong.com.

7. Contact Channel

If you have any questions, doubts or suggestions regarding this privacy policy and our data protection practices, please feel free to get in touch with us through the official email address: service@averong.com.