Service policy
1. Acceptance of Terms
By accessing, browsing, or utilizing the official Averong website (averong.com), you acknowledge and fully agree to be legally bound by the below Terms of Service. These terms govern all user interactions with our platform, where “Averong”, “we”, “us” and “our” refer to the platform operator, and “you” refers to all registered and visiting users of the site.
2. User Qualification & Service Scope
Access to our shopping platform and merchandise purchasing services is restricted to individuals aged 18 years or older. Our platform’s service coverage includes order processing logistics, product delivery arrangements, and comprehensive post-purchase customer support. All users are solely responsible for ensuring the account personal information and delivery details they submit are complete, authentic and up-to-date.
3. Account Security & User Liability
You bear full responsibility for safeguarding your personal Averong account credentials and all behaviors, operations and transactions conducted under your account. In the event of unauthorized account access, abnormal login activity or any security breach, you must promptly notify our official customer service team via service@averong.com for timely intervention and processing.
4. Order Confirmation & Adjustment Rules
A formal valid order takes effect once your payment transaction is successfully completed. We will dispatch an official order confirmation notification to you within 72 hours after successful payment. We reserve the right to cancel submitted orders without prior notice in cases of inventory shortages, product information errors or system anomalies, with a full refund guaranteed for all affected orders. Product specifications, parameters and related details are subject to occasional optimization and adjustment; users are advised to consult our customer service for accurate verification prior to placing orders.
5. User Behavior Specifications
Users are entitled to apply for post-sales services in strict accordance with our official Refund Policy, and may opt out of our marketing and promotional message subscription services at any time. You are prohibited from abusing platform functions, publishing illegal, harmful or infringing content on the site, or conducting malicious order manipulation and improper trading behaviors. All returned or exchanged products must be kept in original packaging, intact condition and resalable quality to qualify for after-sales processing.
6. Platform Rights & Service Commitments
We retain the right to revise and update these Terms of Service at our sole discretion. All revised clauses shall take formal effect 7 calendar days after being published on the official website. We may suspend user account access or terminate relevant orders immediately if users violate these service terms or relevant regulations. We commit to maintaining stable website operation, accurate product information display and efficient customer support services, with all consultation and problem-solving requests accepted via our official email: service@averong.com.
7. Intellectual Property Protection & Liability Exclusion
All content displayed on the Averong platform, including but not limited to texts, images, graphics and program codes, is protected by intellectual property laws and belongs exclusively to our platform. Any unauthorized reproduction, dissemination or commercial use is strictly forbidden. We shall not be held legally responsible for service interruptions or performance failures caused by force majeure events or third-party service failures, nor for any losses arising from improper use, incorrect operation or unauthorized modification of purchased products by users.
8. Jurisdiction & Applicable Laws
These Terms of Service, together with all independent service agreements concluded between you and our platform, shall be governed by and interpreted in full compliance with the legal provisions of the United Kingdom.