Refund policy
Averong provides a straightforward return process for eligible purchases.
Return Timeframe
Customers may request eligible returns within:
14 days after receiving the order
Requests submitted after this period may not be accepted unless required by applicable law.
Eligible Return Conditions
Returned items should generally:
- Remain unused
- Be in original condition
- Include original packaging and accessories where applicable
- Not have damage caused after delivery
Products that have been modified, misused, or returned in unsuitable condition may not qualify.
Certain products may have return restrictions due to hygiene, safety, customization, or other applicable reasons.
Issues With Received Products
Please contact Averong if your order:
- Arrives damaged
- Contains incorrect products
- Has missing components
- Is significantly different from the description
Please provide:
- Order number
- Product information
- Description of the issue
- Supporting images where appropriate
We will review the situation and provide a suitable solution.
Return Shipping
For personal preference returns, customers are generally responsible for return shipping costs.
If the issue is caused by Averong, applicable return shipping costs will be covered.
Refund Processing
Approved refunds are issued through the original payment method.
The time required for funds to appear depends on the payment provider or financial institution.
Contact
Return enquiries: