Shipping policy

1. Order Processing Timeline

Once your payment has been successfully verified, our team will commence order processing within 1 to 3 working days. Weekends and statutory public holidays are excluded from the processing timeline. After your parcel is dispatched from our warehouse, you will receive an official email notification containing your exclusive tracking number and full logistics details.

2. Global Shipping Coverage

Our platform provides international shipping services covering numerous countries and regions across the globe. During the checkout procedure, our system will intelligently screen and assign valid shipping solutions that match your designated delivery location, ensuring feasible logistics arrangement for your order.

3. Shipping Solutions & Rate Standards

We provide two fixed-rate shipping alternatives to accommodate different customer needs, with specific rules as follows:

Standard Shipping

A flat shipping fee of $5.99 is applicable for this service. Designed for non-urgent deliveries, this cost-effective shipping option utilizes our regular cooperative logistics providers for parcel transportation. The standard delivery cycle ranges from 15 to 20 working days.

Express Shipping

This priority delivery service charges a flat rate of $15.99. Tailored for customers with urgent receipt demands, express orders will be prioritized in warehouse processing, dispatching and logistics transit to accelerate delivery progress.

Free Shipping Benefit

Complimentary standard shipping will be automatically applied to eligible orders where the pre-tax merchandise subtotal is $40 or above. This preferential policy is exclusively valid for standard shipping services; the fixed $15.99 express shipping fee remains applicable for all express delivery orders with no exemption.

4. Delivery Cycle Explanation

The actual arrival time of parcels is subject to multiple uncontrollable external factors, including but not limited to geographical delivery distance, international customs clearance procedures, logistics carrier operational conditions, and peak shopping season congestion. As such, we do not offer absolute guarantees on exact delivery dates. You may monitor your parcel’s real-time transit status anytime via the tracking number provided in our shipping confirmation email.

5. Provisions for International Shipments

All cross-border orders are subject to the following important regulations:
The recipient of the international parcel shall bear full responsibility for all incurred import duties, customs taxes and any additional clearance-related fees. Customers are required to submit a precise, comprehensive delivery address and a valid active contact phone number during checkout. In cases where address errors lead to parcel return or redelivery, supplementary reshipping fees will be charged accordingly.

6. Resolution of Delivery-Related Problems

Please initiate a timely contact with our customer support team if you encounter any of the following abnormal scenarios: delayed parcel receipt after confirmed dispatch, obvious external damage to the delivered package, or inconsistency between received items and your original order details. Kindly send an email with your corresponding order number and detailed problem description to our official mailbox: service@averong.com, and our team will promptly resolve your issues.

7. Policy Revision Rules

We reserve the right to revise and update this delivery policy at any time in accordance with operational requirements. All updated clauses will take effect immediately upon official publication on our website. Your continued use of our platform and shopping services after policy updates constitutes automatic acceptance of the revised terms.
We appreciate your choice of Averong and wish you a pleasant shopping experience!