Contact Us
Should you encounter any concerns or require guidance while shopping with Averong, feel free to get in touch with our team. Our goal is to deliver responsive, expert‑grade customer support throughout your purchase journey.
Our support team is ready to assist you on the matters listed below:
- Product‑related Consultation: Get clarification on product specifications, fabric composition, size parameters, and whether items fit your intended use.
- Order‑related Assistance: Monitor parcel delivery progress, verify shipment updates, and troubleshoot anomalies such as completed payments without generated order notifications.
- Post‑purchase Handling: Notify us of defective goods, wrong item deliveries or missing contents, as well as submit return and exchange applications.
- Opinions and Input: Submit your thoughts regarding our merchandise assortment, site browsing performance and customer service workflows.
Official Customer Support Mailbox: service@averong.com
Response Promise: All messages arriving on workdays from 09:00 to 18:00 will obtain a reply within two hours. Messages sent during off‑hours (weekends and public holidays included) will be placed in priority queue and be responded to no later than 09:30 on the subsequent working day.
Speed‑up your case handling: Kindly fill your email subject with “Support Category + Order ID” (example: “Order Support - #P2025XXXX”).
Second contact reminder: If you have not obtained a satisfying resolution 24 hours after sending your original email, please send another follow‑up mail. We will elevate your ticket for enhanced attention and further processing.